Client Success Representative

About the role

The Client Success Representative acts as the operational backbone of client engagements, ensuring smooth execution of financial, logistical, and delivery processes. This role blends project management and client‑facing responsibilities to maintain satisfaction, mitigate risks, and uncover growth opportunities.

Key responsibilities

• Conduct and document client and team health checks, managing risks and ensuring compliance.
• Collaborate with the CSU lead on Quarterly Business Reviews and identify growth opportunities within accounts.
• Track open positions, facilitate referrals, and coordinate candidate interviews and onboarding logistics.
• Manage client device delivery, travel arrangements, billing compliance, and time‑reporting accuracy.
• Monitor financial health of accounts and handle additional time‑reporting requirements.

Required profile

• 4‑year degree in Computer Science or a related field.
• 2–3 years of experience in a project manager or Scrum Master role.
• Strong collaboration, communication, and professionalism when interacting with internal teams and clients.
• Ability to handle multicultural groups, resolve issues objectively, and maintain high ethical standards.

Required skills