Customer Service Assistant

About the role

Join a Fortune Global 500 leader in logistics as a Customer Service Assistant. You will deliver excellent service to clients, support multiple internal groups, and contribute to UPS’s reputation for reliability and innovation.

Key responsibilities

• Provide timely and accurate assistance to customers, ensuring their concerns are addressed promptly.
• Document incoming information related to customer issues and track each case through resolution.
• Investigate evidence and details until each case is fully completed.
• Support various teams by completing projects and requests on schedule.
• Perform additional tasks as assigned to help maintain service quality.

Required profile

• Permanent employment status.
• Strong attention to detail for accurate case documentation.
• Ability to investigate and resolve customer issues independently.
• Effective communication skills to interact with customers and internal teams.

Required skills

What we offer

• Opportunity to work within a globally recognized logistics company.
• Access to a rewarding culture that encourages continuous learning.
• Collaboration with talented teams focused on innovation.