Customer Service Representative – Automotive Logistics

About the role

Vibracoustic, a global automotive supplier, is seeking a proactive Customer Service professional to support its OEM accounts in Queretaro. You will act as the main liaison between customers, suppliers and internal teams, ensuring timely deliveries and compliance with automotive standards.

Key responsibilities

• Maintain and update customer portals on a daily basis.
• Provide continuous communication with customers and manage shipping plans.
• Create, monitor and follow up on spot sales orders and ASN activities.
• Coordinate sample shipments and monitor on‑time delivery (OTD) against KPI targets.
• Adjust production schedules to meet fluctuating customer requirements.
• Manage finish‑goods inventory, cycle counts and packaging specifications.
• Track raw‑material MRP runs and ensure supplier shipments align with release plans.
• Handle import‑export logistics, customs paperwork and broker coordination.
• Validate billing documents for transportation and broker services.
• Authorize shipment stops for quality, safety or logistical issues.

Required profile

• Degree in Administration, International Trade, Logistics, Industrial Engineering or related field.
• Minimum 3 years of experience managing OEM accounts (e.g., Ford, Chrysler, GM).
• Strong knowledge of automotive customer expectations, specifications and processes.
• Proven ability to resolve customer and supplier problems such as delays or complaints.

Required skills

• SAP MM, SAP Sales and SAP PP modules.
• Advanced Shipping Notice (ASN) handling.
• Import‑Export procedures, CTPAT compliance.
• EDI standards (830, 862, 857).
• Inventory management and logistics principles.

What we offer

• Safe and collaborative work environment.
• Global career development opportunities within the Freudenberg Group.
• On‑site work at Vibracoustic’s Queretaro facility.