Customer Solutions Account Manager

About the role

The Customer Solutions Account Manager is responsible for managing and expanding strategic large accounts for Caterpillar. This role focuses on aligning customer business objectives with Caterpillar’s products, services, technology, and support to drive profitable growth and customer success.

Key responsibilities

• Manage and grow strategic large accounts by developing customer‑focused growth strategies.
• Strengthen executive relationships and act as the primary commercial leader for assigned accounts.
• Deliver value‑driven solutions through effective collaboration with dealers and internal business partners.
• Align customer business objectives with Caterpillar products, services, technology, and support capabilities.
• Drive profitable growth and ensure customer success through strategic account planning.

Required profile

• Strong customer focus with the ability to understand and address customer needs.
• Proven experience in strategic account management and developing account plans.
• Solid business acumen and understanding of customer business drivers.
• Excellent communication and relationship‑building skills with senior executives.

Required skills