Documentation & Customer Expert

About the role

Pacific International Lines is seeking a detail‑oriented Documentation & Customer Expert to support export and import cargo movements in Mexico City. The role ensures accurate shipping documentation, timely customer responses, and smooth coordination with ports, customs and internal teams.

Key responsibilities

• Prepare, issue and transmit shipping documents, manifests, corrections and cargo releases for export and import shipments.
• Coordinate with ports, warehouses, shipping lines, freight forwarders, customs authorities and shared service centres.
• Ensure customs references are submitted before cut‑off dates and maintain compliance with export/import regulations.
• Monitor and resolve shipment exceptions, track outstanding revenue and guarantee correct invoicing.
• Support internal stakeholders to reduce errors, increase productivity and close vessels and manifests on time.

Required profile

• Bachelor’s degree in International Business, Logistics or a related field.
• Experience in customer service within the shipping or logistics industry, preferably sea shipping.
• Strong knowledge of export and import customs requirements.
• Ability to work with multiple internal and external partners to meet deadlines.

Required skills

• LMS (Logistics Management System) for handling shipment exceptions.