Front Office Manager - Opening Mama Shelter Mexico City

About the role

Mama Shelter, a brand of Ennismore (a joint venture with Accor), is opening its first location in Mexico City in the La Roma district. As Front Office Manager you will lead the reception team and make every guest welcome personal and warm throughout the day.

Key responsibilities

• Recruit, train, lead and coordinate the Front Office team.
• Act as the direct link between the staff, the team and management.
• Manage and resolve customer issues and complaints to retain customers.
• Help promote the hotel's services, including the shop (merchandising), the restaurant and events.
• Ensure a perfect customer experience.

Required profile

• Natural, effective leadership and ability to identify and develop talent.
• Able to mobilise human, financial and administrative resources and to drive sales while optimising occupancy.
• Excellent customer relations and the ability to handle pressure and stress.
• Discretion and a hands-on approach, leading by example.
• Ability to report to management with clear presentations and data.

Required skills

• Proficiency in Opera Cloud.
• Strong negotiation skills (pricing).

Applications are first screened by a telephone interview with HR, followed by an on-site meeting at the hotel.