IT Helpdesk Technician

About the role

The IT Helpdesk Technician serves as the primary point of contact for technical issues across the organization. You will troubleshoot hardware and software problems, manage system access, and ensure new hires are equipped with the tools they need to be productive from day one.

Key responsibilities

• Respond to and resolve end‑user tickets in a timely manner.
• Diagnose and fix hardware, software, and network connectivity issues.
• Create, modify, and deactivate user accounts and permissions.
• Assist with onboarding by configuring laptops, phones, and access to corporate applications.
• Document solutions and maintain knowledge‑base articles for recurring issues.
• Collaborate with other IT teams to escalated problems and system upgrades.

Required profile

• Strong problem‑solving attitude and customer‑service mindset.
• Ability to communicate technical information clearly to non‑technical staff.
• Organized, detail‑oriented, and able to manage multiple requests simultaneously.

Required skills