IT Support Specialist

About the role

We are seeking an IT Support Specialist to provide hands‑on technical assistance and help maintain our IT infrastructure. You will work on‑site with a small, collaborative team, handling daily support tickets while contributing to larger system improvement projects.

Key responsibilities

• Deliver Tier 1 and Tier 2 support for hardware, software, network, and connectivity issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, and business applications.
• Support Microsoft 365, manage user accounts, permissions, and productivity tools.
• Monitor network infrastructure, cloud services, backups, and endpoint security solutions.
• Assist with system migrations, infrastructure upgrades, and IT improvement initiatives.
• Manage IT asset inventory, device deployment, and lifecycle processes.
• Coordinate with external vendors and support technology procurement activities.
• Create and maintain technical documentation, knowledge‑base articles, and asset records.
• Support employee onboarding and off‑boarding by provisioning equipment and managing system access.

Required profile

• 2–4 years of experience in IT Support, Systems Administration, or Infrastructure Support.
• Diploma, certificate, or degree in Information Technology, Computer Science, or a related field.
• Experience supporting Windows and/or macOS environments.
• Strong analytical, communication, and customer‑service skills.

Required skills

• Microsoft 365
• Windows & macOS
• TCP/IP, DNS, DHCP, VPN, Wi‑Fi
• Networking fundamentals and security
• Endpoint Management
• Cloud Services
• IT Asset Management
• Hardware & Software Troubleshooting
• Ticketing Systems
• Documentation & Knowledge‑Base Management

What we offer

• Competitive salary: 22,500 – 28,000 MXN (payroll) or 28,000 – 34,000 MXN (direct hire).
• Full‑time, on‑site position with regular Monday‑Friday schedule.
• Opportunity to work in a collaborative team and influence IT strategy.