IT Support Technician (Hybrid, León, Mexico)

About the role

We are looking for a proactive IT Support Technician to join our growing team in León, Mexico. This hybrid position supports both internal staff and external workforce professionals, ensuring technology runs smoothly in a fast‑paced, global environment.

Key responsibilities

• Provide technical support for hardware, software, connectivity, and user access issues.
• Assist with user onboarding, device setup, and configuration of productivity tools.
• Manage and respond to support tickets promptly, documenting actions and outcomes.
• Diagnose root causes, implement effective solutions, and communicate updates clearly.
• Escalate complex problems when necessary while maintaining ownership of the user experience.
• Contribute to process improvements and help create a positive support experience.

Required profile

• Strong troubleshooting abilities and attention to detail.
• Excellent written and verbal communication skills in English.
• Accountability, ownership, and a genuine commitment to helping others.
• Ability to work Monday‑Friday EST business hours in a hybrid setting.

Required skills

• Windows 11 operating system.
• Microsoft Teams.
• Office 365 suite.

What we offer

• Competitive hourly rate paid in USD (negotiable based on experience).
• Independent contractor arrangement with flexibility.
• Opportunity to work with international teams and make a direct impact.