IT Support Technician

About the role

We are looking for a proactive and dependable IT Support Technician to join our growing team in León, México. This hybrid position supports both internal team members and external workforce professionals, ensuring technology runs smoothly in a fast‑paced, global business environment.

Key responsibilities

• Provide technical support to internal staff and external professionals.
• Troubleshoot hardware, software, connectivity, and user access issues.
• Assist with user onboarding, setup, and technical configurations.
• Support business systems, applications, and productivity tools.
• Manage and respond to support requests promptly.
• Diagnose issues, identify root causes, and implement effective solutions.
• Communicate updates and resolutions clearly to users.
• Escalate complex issues when necessary while maintaining ownership of the user experience.
• Document support activities and maintain accurate records.
• Contribute to process improvements and a positive support experience.

Required profile

• Strong troubleshooting abilities and accountability.
• Excellent written and verbal communication skills in English.
• Proactive, reliable, and enjoys helping others.
• Based in or near León, México.

Required skills

• Windows 11 operating system.
• Microsoft Teams and Office 365 applications.
• Hardware troubleshooting.
• Software troubleshooting.
• Connectivity troubleshooting.
• Dual monitors and webcam setup.
• Fibre internet with wired connection.
• Backup power solution.

What we offer

• Competitive hourly rate paid in USD (negotiable based on experience).
• Hybrid work arrangement (onsite and remote).
• Independent contractor (freelance) engagement.
• Opportunity to work with an international organization.