IT Team Lead – ITIL / DevOps

About the role

We are looking for an experienced IT Team Lead to drive operational excellence for Bosch’s digital solutions in Guadalajara. The role combines leadership of a Center of Excellence (COE) with hands‑on responsibility for DevOps, SRE and compliance activities.

Key responsibilities

• Lead a geographically distributed COE team of specialists in the US and Mexico, ensuring high utilization and professional development.
• Oversee the design, deployment, operation and retirement of IT solutions, coordinating software and hardware teams.
• Manage internal and external customer requirements, advise on technical and commercial optimization, and enforce Bosch standards.
• Facilitate knowledge exchange, agile collaboration, and proactive communication with partner stakeholders about capacity and process improvements.
• Monitor and report on solution quality, availability and compliance metrics.

Required profile

• Bachelor’s degree in Computer Science or related field.
• Minimum 8 years of experience in IT operations, DevOps or SRE environments.
• Proven track record of leading high‑performing technical teams.
• Strong understanding of ITIL processes and compliance management.

Required skills

• ITIL
• DevOps
• SRE