Key Account Manager

About the role

As a Commercial Key Account Manager at Novo Nordisk Mexico, you will act as the trusted partner for our most important customers, ranging from pharmacy chains and wholesalers to internal business units. Your primary goal is to maximise sales and profitability by creating tailored strategic plans for each key account and identifying new business opportunities.

Key responsibilities

• Build and maintain strong relationships with assigned key customers, organising regular meetings to review business performance.
• Develop innovative commercial strategies to grow volume and market share in the private market while complying with Novo Nordisk policies.
• Translate strategy into clear action plans with defined tasks, deadlines, owners and resources, ensuring product displacement through NuevoYo®.
• Negotiate contracts, pricing and distribution agreements that benefit both Novo Nordisk and the client, while maintaining optimal sales conditions and Days on Hand.
• Optimise channel performance by minimising returns, avoiding overstocks, and setting monthly sales targets based on In‑Market MME.
• Collaborate cross‑functionally with Business Unit Directors, Pricing, Sales, Product Managers and Finance & Operations to deliver effective solutions.

Required profile

• Professional degree in Administration, Finance or a related field.
• Minimum 2 years of experience in the pharmaceutical industry, preferably in key account management, commercial or sales roles.
• Strong business acumen with the ability to adapt quickly in a dynamic market.
• Proven project and stakeholder management skills, capable of influencing colleagues and customers at multiple levels.
• Excellent communication and presentation abilities, combined with a collaborative mindset.

Required skills