LAT Customer Collaboration Manager

About the role

Logitech is hiring a Customer Collaboration Manager for the LATAM region, based in Mexico City in a hybrid, office-based arrangement. The role leads the Customer Collaboration team, drives customer operational performance and strengthens the partnership between Commercial, Customer Supply Chain and key strategic customers. It also plays a key part in integrating digital capabilities such as Kinaxis, AI and automation into daily operations.

Key responsibilities

• Lead the Customer Collaboration organization across LATAM and build strong partnerships with strategic customers.
• Own customer operational KPIs including OTIF, Fill Rate, SLA, Revenue Execution, Backlog Health and Inventory Visibility, and lead performance reviews with Commercial and strategic customers.
• Act as the primary Customer Supply Chain business partner for Commercial, supporting Customer Business Reviews, joint business planning and forecast collaboration, and partnering with Sales to improve revenue execution.
• Drive business adoption of Kinaxis, lead operational AI and automation initiatives, and partner with the Digital & Automation team on productivity improvements.
• Lead continuous improvement projects focused on simplification, standardization and operational excellence.
• Lead, coach and develop a regional team, build succession plans, promote accountability and a customer-centric culture, and drive employee engagement and performance management.

Required profile

• Bachelor's degree in Supply Chain, Business Administration, Engineering or a related field.
• 8+ years of experience in Customer Supply Chain, Customer Collaboration or Customer Operations.
• 5+ years of people leadership experience and experience managing strategic customer relationships.
• Fluency in English and Spanish; based in Mexico City.
• Preferred: experience with Kinaxis or advanced planning systems, Oracle and/or SAP, leading digital transformation initiatives, Lean Six Sigma or continuous improvement certification, project management experience.

Required skills

• Strong cross-functional leadership and stakeholder management.
• Leadership competencies: customer-centric mindset, strategic thinking, executive communication, data-driven decision making, change leadership, digital mindset and continuous improvement.