Robotics Field Engineer (Mexico)

About the role

Stäubli is seeking a Robotics Field Engineer to provide on‑site and remote technical support for its robotic systems in Mexico. You will ensure optimal performance, reliability, and customer satisfaction by diagnosing, repairing, and maintaining equipment while acting as a key liaison between customers and internal teams.

Key responsibilities

• Perform on‑site repair, troubleshooting, maintenance, and programming support for robotic systems.
• Diagnose issues, restore system operation, and support commissioning and emergency interventions.
• Provide remote technical assistance via phone and email, managing hotline requests and guiding customers through troubleshooting.
• Document all activities in the CRM, produce detailed service reports, and track system performance.
• Coordinate with service management, share knowledge, and contribute feedback for continuous improvement while adhering to safety, quality, and environmental standards.

Required profile

• Bachelor’s or Associate degree in Engineering, Robotics, or a related field.
• Minimum 3 years of experience in robotics or industrial automation.
• Strong communication skills and ability to interact effectively with customers.
• Willingness to travel up to 75% domestically and internationally.
• Fluent English speaker.

Required skills

• Robot programming and troubleshooting.
• Knowledge of electrical, mechanical, and control systems.
• Ability to read and interpret technical documentation.