Strategic Account Manager – Supply Chain & Retail

About the role

We are a fast‑growing AI company looking for a Strategic Account Manager to join our LATAM team. You will act as a trusted advisor, bridging customers and our AI platform that optimises inventory, replenishment and distribution for retailers and supply‑chain organisations.

Key responsibilities

• Lead pre‑sales discovery and solution design with senior stakeholders (C‑level, VP Operations, Supply Chain Directors).
• Map client processes, pain points and constraints, and work with product and implementation teams to scope feasible solutions.
• Define resources, contribute to pricing and shape commercial proposals, focusing on insight rather than demos.
• Partner with implementation and Customer Success during onboarding and go‑live to ensure measurable value.
• Monitor adoption, identify gaps early, and build long‑term trusted‑advisor relationships.
• Identify organic upsell and expansion opportunities based on real outcomes.
• Bring the customer’s voice back to product and leadership teams.

Required profile

• Hands‑on experience inside supply chain or retail operations, not just theoretical knowledge.
• Background in consulting, system integration or technology resale within supply chain or retail.
• Proven track record leading complex implementation projects (inventory, replenishment, WMS, demand planning, etc.).
• Deep familiarity with LATAM retail and supply‑chain markets, especially Mexico and Colombia.
• Ability to build trust with C‑level executives and operational leaders.
• Strong analytical mindset, turning data and KPIs into clear business stories.
• Native or fluent Spanish and excellent written and spoken English.
• Based in Colombia or Mexico and willing to travel across the region.

Required skills

• Inventory management
• Replenishment optimisation
• Warehouse Management Systems (WMS)
• Demand planning
• Data analysis

What we offer

• A high‑impact, highly visible role at a fast‑growing AI company.