Vacation Lifestyle Officer (VLO) – Guest Services

About the role

The Vacation Lifestyle Officer (VLO) at TAFER Residence Club is a full‑time, on‑site position in Cabo San Lucas, BCS. The role supports guests and members throughout their vacation experience, from arrival and check‑in to orientation and ongoing assistance, ensuring a seamless and memorable stay.

Key responsibilities

• Welcome guests, assist with check‑in, and provide orientation to the Residence Club.
• Explain club benefits, services, accommodations, amenities, and local attractions.
• Handle guest inquiries, coordinate with front‑desk and concierge teams, and update guest records.
• Guide guests through club processes, activities, and service offerings.
• Maintain professional communication and collaborate with the resort team to uphold high service standards.

Required profile

• Strong guest‑service mindset with a focus on delivering positive experiences.
• Excellent communication and interpersonal skills; ability to engage with diverse guests.
• Organizational and time‑management abilities to manage multiple requests.
• Professional demeanor, reliability, and flexibility to work weekends and holidays.
• Fluency in Spanish; conversational or fluent English is highly beneficial.
• High school diploma or equivalent; hospitality or tourism education is a plus.

Required skills

• Basic computer literacy.
• Familiarity with resort reservation systems and digital communication tools.