Beverage Manager

About the role

Four Seasons Resort Punta Mita, on the Pacific coast of Mexico, is looking for a Beverage Manager who shares a passion for excellence and brings enthusiasm to everything they do. The role oversees the resort's beverage program, from menu and product selection to inventory, quality and supplier relations.

Key responsibilities

• Design and update the beverage menu with the operations team, taking account of industry trends, customer preferences and the outlet's concept.
• Select high-quality alcoholic and non-alcoholic beverages to enhance the dining or drinking experience.
• Monitor and manage inventory levels, minimize waste, control costs and keep track of usage, placing orders as needed.
• Serve as liaison between operations, procurement and suppliers, negotiating terms, pricing and promotions, and keeping the program competitive.
• Implement pricing strategies that balance guest satisfaction with financial goals and adapt to market price changes.
• Enforce quality control standards for preparation and presentation, standardize recipes and methods across the resort, and monitor guest feedback.
• Prepare and run regular staff training sessions.
• Work with the marketing team on promotions and events, and use social media to promote the beverage program.
• Handle guest complaints tactfully and promptly, and guide and counsel staff as needed.
• Ensure compliance with food safety and hygiene standards, fire and life safety procedures, and complete performance reviews for team members.

Required profile

• 3-5 years of leadership experience in a high-volume upscale or luxury environment as restaurant or bar manager overseeing a beverage program.
• Solid understanding of beverage cost controls and inventory management.
• Mixology background focused on classic cocktails and ahead of industry trends.
• Fluent English, able to engage with resort guests, media and international beverage professionals.
• High level of integrity and professionalism in the presence of alcohol.