Bilingual Customer Service Representative (Phone & Chat Support)

Resolv Global · Mexico et périphérie

🇬🇧 English

Descripcion del puesto

About the role

We are looking for bilingual Customer Service Representatives to join a new project, providing assistance to customers via phone and chat. The role focuses on purchase‑related inquiries and aims to deliver a high‑quality experience for our clients.

Key responsibilities

Provide professional support through phone and chat channels.
Assist customers with purchase questions and order inquiries.
Resolve concerns efficiently while maintaining a positive experience.
Accurately document interactions and follow company procedures.
Maintain strong communication and professionalism in English.

Required profile

Advanced English proficiency.
Previous customer service experience preferred.
Strong written and verbal communication skills.
Ability to multitask in a fast‑paced environment.
Completion of a one‑way video interview.
Availability for the scheduled training and onboarding.

Required skills

What we offer

One week of paid training followed by a week of on‑the‑job experience.
Flexible work mode (remote with occasional onsite in Barranquilla).

Questions fréquentes

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Publicado hace 4 meses

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Resolv Global

Mexico et périphérie

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