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Bilingual On‑Site IT Support Specialist

HCLTech · Querétaro

Nuevo
Onsite 🇬🇧 English
Mobile Device Management iOS Active Directory Windows 10 Windows Registry Microsoft Office Suite Hardware troubleshooting Microsoft Intune Printers Office 365 Azure MFA Desktop imaging

Descripcion del puesto

About the role

HCLTech is seeking a bilingual on‑site IT Support Specialist to provide 24 × 5 technical assistance across its locations. The role involves break‑and‑fix, IMAC/D, preventive maintenance and VIP user support for desktop, mobile and networking environments.

Key responsibilities

  • Deliver on‑site desktop support for Windows OS, mobile device management, video‑conferencing systems and L3 applications.
  • Perform break‑and‑fix, IMAC/D activities, preventive maintenance, PC refresh and meeting‑room equipment checks.
  • Provide “hands‑and‑eyes” support for servers, networks and mobile devices, including VIP assistance.
  • Troubleshoot technical issues, gather data, conduct GAP analysis and document cases in the ITSM system.
  • Follow the Customer’s critical incident process and ensure consistent procedures across the enterprise.

Required profile

  • Bachelor’s degree in IT or Computer Science preferred.
  • Minimum 5 years of combined experience supporting desktop, mobile and networking technologies.
  • Strong customer‑service orientation and ability to work independently on‑site.

Required skills

  • Mobile Device Management and Mobile Web Apps (iOS, Android).
  • Active Directory administration and infrastructure design.
  • Advanced Windows 10 troubleshooting, including registry.
  • Microsoft Office Suite (2010/2016) advanced support.
  • Hardware vs. software issue diagnosis.
  • Mac and networking troubleshooting.
  • Microsoft Intune, Office 365, Azure MFA.
  • Desktop imaging and printer support.
  • Skype/Teams video‑conferencing system support.

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Publicado hace 6 horas

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HCLTech

Querétaro