Call Center Agent
redial-bpo · Mexicali
Descripcion del puesto
About the role
As a Call Center Agent at Redial BPO you will be the first point of contact for customers, handling inquiries via phone, email and chat while ensuring high levels of satisfaction.
Key responsibilities
- Address customer inquiries and resolve issues professionally.
- Provide accurate information about products and services.
- Document all interactions in the CRM system.
- Meet performance targets for quality and efficiency.
- Adhere to company policies and data privacy regulations.
Required profile
- High school diploma or equivalent.
- Prior customer service or call‑center experience preferred.
- Excellent English communication skills, both verbal and written.
- Ability to work flexible shifts, including evenings and weekends.
Required skills
- Proficiency with computer applications and multitasking.
- Experience using a CRM system.
What we offer
- Competitive remuneration and salary.
- Recognition programs and professional growth opportunities.
- Legal benefits from day one (IMSS, Infonavit, Fonacot, Caja de Ahorro).
- On‑site clinic access and paid training.
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Publicado hace 9 horas
Expira en 1 mes
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redial-bpo
Mexicali
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