Client Service Representative 2

About the role

IQVIA is hiring a Client Service Rep 2 in Mexico City. Under guidance, you control the report generation process and provide daily guidance and support to clients, or act as a specialist on specific products and services.

Key responsibilities

• Ensure contract fulfillment to specifications for basic and routine reports for defined customers.
• Review client data requirements with the appropriate internal resource so that deliverables meet customer specifications, including timeliness and quality.
• Follow IQVIA data verification protocols.
• Research, analyze and respond to routine client inquiries.
• Support the team during client service meetings at customer sites.
• May produce ad-hoc studies on demand.

Required profile

• Bachelor's degree required.
• Two years of related work experience required.
• Experience in an IQVIA role preferred; pharmaceutical experience preferred.
• Ability to communicate effectively with people at all organizational levels, written and orally.
• Problem-solving, analytical and strong customer service skills.

Required skills

• SQL
• Power BI
• Proficiency in PC applications such as Excel