Customer Success Manager (Strategic Accounts)

About the role

Singular is a marketing measurement platform used by more than 1,000 global brands, offering full-funnel analytics, cross-device attribution and ad fraud prevention. Its Customer Success team supports the largest and most advanced customers, working with Solutions Engineers, Account Executives and Support. As a Customer Success Manager for strategic accounts, you will manage a portfolio of enterprise customers, drive product adoption and renewals, and act as a trusted advisor to their executives.

Key responsibilities

• Understand each client's business needs and set long-term goals, then build and deliver a roadmap to success
• Drive product adoption and ongoing usage of the Singular platform while promoting customer satisfaction and advocacy
• Act as a trusted advisor to executive and senior leadership in Marketing, Engineering, Product, Business Analytics and Finance
• Partner with Sales to advance account renewals and expansion
• Lead the alignment of marketing executives on their goals and execute a roadmap to reach them
• Proactively identify account risks and develop save plans, coordinating internally and with customers
• Analyze the portfolio, prioritize risks and opportunities, and communicate performance opportunities and technical overviews across teams
• Become an expert on the Singular platform and its integrations, and follow industry trends in data and analytics

Required profile

• Ideally 5+ years of experience in management consulting or customer success
• Experience with complex technologies and several stakeholders across different divisions
• Proven track record in a consulting role and in a customer-facing environment
• Strong leadership, executive presence and communication skills
• Excellent collaborator able to work across multiple teams
• Industry experience in mobile, data-driven marketing and SaaS solutions for marketing is an advantage but not required

Required skills

• Extremely data-driven: able to understand data sets and use them to drive customer outcomes and adoption
• Business acumen to assess client needs and drive outcomes
• Expertise in leading meetings with strong presentation skills