Delivery Operations Lead / PMO Specialist

About the role

We are looking for a Delivery Operations Lead to support and scale delivery operations for multiple US‑based healthcare accounts. Working closely with the Delivery Manager, you will ensure operational rigor, workforce tracking and client coordination across our global teams.

Key responsibilities

• Act as the primary communication bridge between internal delivery teams, HR, recruitment, vendors and US client stakeholders.
• Manage end‑to‑end onboarding, tracking and off‑boarding of full‑time employees and contractors using SAP Fieldglass and ServiceNow.
• Build and maintain delivery trackers (headcount, vacancy pipelines, audit compliance) and prepare executive‑ready status updates.
• Oversee basic financial administration, including rate tracking, margin monitoring, timesheet validation and billing alignment.

Required profile

• Proven ability to communicate with high‑level stakeholders and present data clearly.
• Strong background in staffing governance, vendor management and contractor compliance.
• Experience operating in large, cross‑border enterprise environments.
• Analytical mindset with advanced Microsoft Excel capabilities.

Required skills

• Microsoft Excel
• SAP Fieldglass
• ServiceNow