Director of Residences

About the role

Join Susurros del Corazón as Director of Residences and lead a passionate team responsible for the seamless operation of the Riviera Nayarit property. As a member of the Executive Team you will own the Residential and Homeowners Association functions, ensuring service excellence and a premium homeowner experience.

Key responsibilities

• Collaborate with the HOA Board President and members to maintain smooth community operations and compliance with governing documents.
• Develop staffing plans, recruit, hire and onboard residential team members in partnership with Talent & Culture.
• Coordinate post‑closing activities such as renovation approvals, move‑in logistics and service account setup.
• Lead day‑to‑day residence operations and create strategies to meet residential goals.
• Prepare and implement owner services, amenity programs and comprehensive welcome orientations.
• Oversee budgeting, financial reporting and allocation methods with Finance support.
• Maintain the residential database and owner portal, ensuring governance compliance and adherence to local association laws.

Required profile

• 5+ years of experience as a Director of Residences or similar senior role in a luxury hotel or high‑end residential setting.
• Proven leadership with strong organizational and project‑management abilities.
• Fluent in English and Spanish with deep understanding of Mexican and U.S. cultures.
• Strong financial acumen, including budgeting, forecasting and cost control.
• Experience ensuring compliance with community association regulations.
• Exceptional attention to detail and commitment to quality.