Field Quality Engineer – Vehicle Diagnostics & Root Cause

About the role

The Field Quality Engineer leads rapid technical triage, advanced vehicle diagnostics, and root‑cause identification for complex or repeat customer concerns across ICE, Hybrid and BEV platforms. The role is accountable for reducing Vehicle Off Road (VOR) time, improving Fixed Right First Repair performance, and converting field issues into clear corrective actions.

Key responsibilities

• Lead technical triage for vehicles with complex, intermittent, repeat or high‑risk customer concerns.
• Diagnose propulsion, electrical, software, communication network, charging, drivability and module‑related issues.
• Perform structured root‑cause analysis using DTCs, freeze‑frame data, vehicle logs, scan‑tool data, network traces, wiring schematics and service history.
• Drive actions that reduce VOR duration and support buy‑back mitigation through fast, accurate diagnosis.
• Validate repairs, software updates, calibrations, parts replacement and post‑repair performance before vehicle release.
• Collaborate with dealerships, technical assistance, engineering, service, quality and parts teams to close escalations quickly.
• Document customer condition, fault isolation steps, root cause, corrective action and repair validation in a clear technical format.
• Identify repeat‑repair and field‑trend patterns that impact Fixed Right First Repair performance.

Required profile

• Engineering graduate (associate degree, technical certification or equivalent hands‑on experience acceptable).
• 5+ years of experience in automotive diagnostics, field quality, technical assistance or dealership troubleshooting.
• Fluent English proficiency.
• ASE Master Certification, OEM technical certification or advanced electrical/diagnostic training preferred.

Required skills

• Advanced vehicle diagnostic capability across ICE, Hybrid and BEV systems.
• Proficiency with OEM diagnostic software, scan tools, data logging, service information and wiring schematics.
• Working knowledge of CAN, LIN, Ethernet, Powernet and Atlantis High/Mid communication architectures.
• Expertise in DTC analysis, freeze‑frame data interpretation, vehicle log review and network trace analysis.
• Ability to validate repairs, software updates, calibrations and parts replacement.
• Strong communication skills for interaction with dealership technicians, service advisors, engineering and quality teams.