Guest Relations Officer – Shipboard

About the role

The Guest Relations Officer is the primary point of contact for guests aboard the ship, ensuring every interaction is seamless, memorable, and aligned with premium service standards. Working within the Guest Relations team, you will liaise between guests and all hotel and marine departments, proactively anticipating needs and delivering personalized experiences.

Key responsibilities

• Maintain a constant presence of professionalism and emergency preparedness within stateroom services.
• Support operations by resolving elevator and ADA alarms and acting as the brand voice for external calls.
• Provide impeccable, personalized service to guests and crew, handling escalated concerns with empathy and professionalism.
• Collect and analyse metrics such as guest counts, call volume, and call content.
• Communicate inventory, program access, and maintenance requirements, taking stewardship of work areas and tools.
• Lead by example, maintaining calm composure, promoting cleanliness, and taking ownership of all guest and crew occurrences.

Required profile

• Outstanding hospitality, communication, and organizational skills.
• Effective decision‑making ability and keen attention to detail.
• Fluent English with clear, cordial speech; conversational proficiency in Spanish, Portuguese, Italian, French or German is a plus.
• 2‑3 years experience as a Front Desk/Receptionist in a 4‑ or 5‑star hotel.
• Shipboard guest services experience is advantageous.

Required skills

What we offer

• Opportunity to work in a dynamic, international shipboard environment.
• Professional development within a leading hospitality brand.