Head of Reinsurance Claims Mexico

About the role

Marsh Re-FAC, a premier reinsurance intermediary and strategic advisor, is looking for a Head of Claims Mexico to lead, develop and execute the Marsh Re FAC Claims strategy in Mexico. The role serves as the senior claims advisor to clients, brokers, reinsurers and internal stakeholders, combining technical expertise with commercial acumen and the ability to lead teams through complex, high-value claims.

Key responsibilities

• Lead and execute the Claims strategy for Marsh Re FAC Mexico, aligned with regional and global priorities, and build a high-performing Claims function focused on technical excellence, client advocacy and operational consistency.
• Provide strategic oversight of complex facultative reinsurance claims across multiple lines of business, maximizing recoveries while protecting clients' commercial interests.
• Act as the trusted claims advisor for clients, brokers, reinsurers and LCPA, leading negotiations on coverage, liability, quantum and settlement, and representing Marsh Re in client meetings and industry forums.
• Support business development, client retention and growth, partner with Placement teams and take part in renewals and major account discussions.
• Build, coach and mentor a high-performing Claims team, including succession planning and knowledge sharing.
• Ensure claims governance, reporting and regulatory compliance, monitor service quality and KPIs, and drive process and technology improvements.

Required profile

• Bachelor's degree required; postgraduate qualification is an advantage.
• Minimum 9 years of experience in complex reinsurance claims.
• Proven leadership experience managing high-performing teams.
• Experience engaging with senior clients, reinsurers and executive stakeholders.
• Fluent Spanish and English.
• A commercially minded claims leader with strong relationship-building skills.

Required skills

• Strong knowledge of reinsurance wordings, coverage analysis and claims negotiations.
• Strategic leadership, commercial acumen and technical claims expertise.
• Influencing and negotiation, decision making and people leadership.
• Understanding of the Latin American reinsurance market is highly desirable.

The role is hybrid: colleagues are expected to be in their local office or onsite with clients at least three days per week, with anchor days for team collaboration.