Information Technician

About the role

The Information Technician will work on‑site in Mexicali, providing essential technical support for the organization’s information and technology operations. This role ensures hardware and software issues are resolved quickly, systems run smoothly, and data integrity is maintained.

Key responsibilities

• Provide on‑site technical support to end‑users, diagnosing and resolving hardware and software issues.
• Monitor system performance and data integrity, ensuring reliable operation of information resources.
• Maintain user access rights, update records, and document technical procedures and incidents.
• Collaborate with team members to optimise workflows and uphold security standards.

Required profile

• Strong background in information technology and information management.
• Proven ability to troubleshoot and resolve technical problems efficiently.
• Effective communication skills for interacting with users and documenting issues.
• Willingness to work on‑site in Mexicali and support a diverse user base.
• Relevant technical certification or coursework in IT or a related field; prior help‑desk experience preferred.

Required skills

• Networking fundamentals.
• Operating systems (Windows, Linux, etc.).
• Standard office software (e.g., Microsoft Office).
• Security best practices.