Junior Network Engineer
redial-bpo · Mexicali
Descripcion del puesto
About the role
We are looking for a Junior Network Engineer to join our IT Help Desk Tier 2 team in Mexicala. The role provides advanced technical support, handling escalated hardware, software and network issues while ensuring compliance with security standards.
Key responsibilities
- Resolve complex hardware, software and network problems escalated from Tier 1 technicians.
- Configure and deploy secure VPNs, advanced network settings and privileged software.
- Maintain detailed incident documentation in the ticketing system and identify root causes of recurring issues.
- Collaborate with the Compliance Officer to ensure activities meet PCI‑DSS and ISO 27001 standards.
- Mentor Tier 1 staff, update knowledge bases and monitor infrastructure for vulnerabilities.
Required profile
- Bachelor’s degree in information technology or engineering.
- Minimum 3 years of experience in IT support or help‑desk environments.
- Proficiency in English at B2 level (preferred).
Required skills
- VPN configuration and management.
- Network configuration and troubleshooting.
- Hardware and software troubleshooting.
- Use of ticketing systems for incident tracking.
What we offer
- Opportunity to build and grow your IT career.
- Hands‑on experience with enterprise‑level systems.
- Collaborative and supportive work environment.
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Publicado hace 7 horas
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redial-bpo
Mexicali
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