Repair Support Agent – Customer Service & Technical Support

About the role

The Repair Support Agent provides front‑line assistance to customers who have questions about orders, shipments, returns, and product issues. Working from a hybrid office/home setting, you will act as a liaison between customers, technical teams, and internal departments to ensure timely resolution of inquiries.

Key responsibilities

• Respond to customer inquiries via phone, chat, or email regarding orders, tracking, and returns.
• Create and maintain case records, enter data accurately, and use internal databases and system tools.
• Escalate product or order issues to the appropriate technical or operations teams.
• Document non‑technical information for internal and external audiences.
• Collaborate with order management, depot operations, sales support, and other stakeholders to coordinate resolutions.

Required profile

• High school diploma or equivalent.
• Excellent written and verbal English communication skills.
• Previous experience in a call‑center or technical support environment is preferred.
• Strong problem‑solving ability and a continuous‑improvement mindset.
• Ability to multitask, prioritize, and work effectively with colleagues at all levels.

Required skills

• Proficiency with internal ticketing, database, and system tools for case management.

What we offer

• Hybrid work arrangement (3 days onsite in Reynosa, 2 days remote).
• Opportunity to join a global company focused on safety and technology.
• Career development within Motorola Solutions’ customer support ecosystem.