Senior Technical Account Manager

About the role

LexisNexis Risk Solutions, part of Relx, offers solutions in anti-money laundering, counter-terrorist financing, identity authentication and verification, fraud and credit risk mitigation, and customer data management. As a Senior Technical Account Manager in Mexico City, you will be the primary post-sales partner for customers, helping them get maximum value from fraud, risk and identity solutions through strategic guidance, technical consultation and ongoing relationship management. You will act as a trusted advisor, lead complex engagements and work with Sales, Product, Data Science, Strategy and Technical teams.

Key responsibilities

• Serve as a trusted advisor and main contact for a portfolio of strategic customers, building relationships with client stakeholders and business leaders.
• Own end-to-end governance and delivery of customer engagements, including scope, objectives, timelines, risks, dependencies, resources and change management.
• Lead customer workshops, engagement activities and executive business reviews to align stakeholders on goals and outcomes.
• Provide consultative support on product functionality, integrations, fraud and risk use cases and operational best practices.
• Coordinate technical troubleshooting and issue resolution across teams, managing risks, dependencies and escalations.
• Translate technical concepts, data insights and analytical findings into clear business recommendations.
• Identify opportunities to increase adoption and optimize solution performance, supporting customers from deployment to ongoing optimization.
• Partner with Account Management, Product, Strategy, Data Science, Professional Services and Technical teams to improve customer outcomes and influence future enhancements.

Required profile

• Experience in Technical Account Management, Engagement Management, Professional Services, Customer Success, Solution Consulting, Client Services or a similar customer-facing role in a technology-driven environment.
• Proven experience managing enterprise customer relationships and handling both business and technical conversations.
• Demonstrated experience in project governance and complex customer implementations, managing scope, timelines, risks, dependencies and multiple stakeholders.
• Strong understanding of fraud, risk, payments, identity, financial crime, analytics or related solution environments.
• Excellent communication, presentation and stakeholder-management skills, including at executive level.
• Spanish and English professional fluency required.

Required skills

• Knowledge of Android, iOS, SQL and Python.
• Knowledge of hybrid mobile frameworks is a plus.
• Strong analytical and problem-solving abilities, with experience using data to investigate issues and support decisions.