Social Media Manager – Community & Culture

About the role

Redial is seeking a Social Media Manager to lead community and culture storytelling across its public social channels. The role will showcase daily experiences of agents and teams, strengthening the employer brand and supporting talent attraction.

Key responsibilities

• Own content ideas and creative direction for Facebook, Instagram, TikTok, and WhatsApp.
• Plan and maintain a culture‑forward editorial calendar.
• Capture and share daily life, celebrations, milestones, and community initiatives.
• Translate concepts into briefs for the in‑house design team while retaining ownership of messaging.
• Build and nurture the online community by responding to comments, encouraging participation, and fostering genuine engagement.
• Manage and optimize paid social campaigns for agent recruitment using Meta/Facebook Ads.
• Create internal communications that keep Redialers informed and engaged with company culture.

Required profile

• Minimum 3 years of experience in social media management or community building.
• Strong storytelling and content creation abilities.
• Advanced English (C1‑C2) and fluent Spanish.
• Portfolio or work samples demonstrating relevant experience.

Required skills

• Meta Business Suite
• Facebook Ads Manager
• Canva
• CapCut (or similar video editing tools)

What we offer

• Opportunity to shape the voice of a multicultural, growing company.
• Collaboration with a people‑first marketing team.
• Ownership over internal and external culture storytelling.