Assistant Digital Manager

About the role

The Assistant Digital Manager supports the daily management, maintenance, and optimisation of all onboard digital systems, focusing on digital signage and the guest mobile application. Reporting to the Onboard Digital Manager, this role provides hands‑on assistance for both guest‑facing and crew‑facing technologies while ensuring content aligns with brand standards and operational needs.

Key responsibilities

• Support daily operations of digital signage and the guest mobile app.
• Troubleshoot minor technical issues and escalate unresolved problems.
• Monitor, curate and publish daily digital content, maintaining brand and operational consistency.
• Assist guests with app‑related inquiries at the App Help Desk throughout the voyage.
• Act as the first point of contact for onboard teams regarding routine app and signage issues.

Required profile

• Bachelor’s degree in digital communications, media, IT or a related field (preferred).
• Minimum 2 years experience in digital content management, signage systems or similar platforms.
• Strong technical aptitude with basic networking and troubleshooting knowledge.
• Excellent communication skills and ability to train non‑technical users.
• Detail‑oriented with a keen eye for content quality, accuracy and design.
• Ability to work in a fast‑paced environment handling multiple priorities.
• Hospitality, travel or cruise industry experience strongly preferred.
• Willingness to work onboard a cruise ship for extended contracts (6–7 months).

Required skills

• Digital signage systems
• Mobile application support
• Basic networking
• Troubleshooting