Bilingual Customer Service Representative (English/Spanish)

About the role

ONE is expanding its state‑of‑the‑art contact centre in Cancun and is looking for energetic, bilingual professionals to join the team. As a Customer Service Representative you will be the first point of contact for travelers, helping them resolve inquiries and ensuring a seamless experience.

Key responsibilities

• Engage with customers in English and Spanish, providing personalized assistance and accurate information.
• Listen empathetically to questions and concerns, turning complaints into resolution opportunities.
• Maintain high credibility by delivering complete and correct information using the appropriate tools.
• Continuously update product knowledge to support customers effectively.
• Transfer qualified leads to the sales team and take on additional tasks as needed.

Required profile

• Minimum 1 year of experience in customer support or a call‑center environment.
• High school diploma or equivalent.
• Fluent in both English and Spanish; resume must be submitted in English.
• Ability to work long periods at a desk in a noisy, cubicle setting.

Required skills

• Proficiency with CRM systems and best‑practice usage.
• Strong command of the Microsoft Office Suite.