Business Manager – Luxury Retail

About the role

The Business Manager leads the El Palacio de Hierro counter, ensuring an exceptional client experience while meeting sales, profitability and compliance targets. This full‑time position oversees a team of sales associates, visual merchandisers and support staff in a luxury beauty and fragrance environment.

Key responsibilities

• Drive sales performance by applying brand initiatives, selling techniques and the Maison standards.
• Develop and execute business plans in collaboration with the Account Coordinator and Senior Regional Director of Sales.
• Plan, organize and staff special events, in‑store trainings, product launches and promotional activities.
• Maintain visual‑merchandising standards, product presentation, counter cleanliness and staff appearance.
• Monitor business metrics, analyze results, and communicate trends and opportunities to senior leadership.
• Ensure every client is entered into the CRM system and oversee follow‑up activities.
• Track daily activity (sales, samples, stock) and produce weekly business recaps.
• Manage operational tasks such as out‑of‑stock communication, VM repair requests, scheduling and inventory reporting.

Required profile

• Proven experience in luxury beauty, fragrance or skincare sales and team management.
• Strong understanding of retail operations, visual merchandising and customer relationship management.
• Ability to develop business plans, lead events and train staff.

Required skills

• CRM system usage
• Inventory management
• Familiarity with MFK Backstage training platform

What we offer

• Opportunity to lead a high‑visibility counter within a prestigious department store.
• Dynamic work environment focused on luxury retail excellence.
• Professional development through brand training programs.