Call Center Agent – Banking Support (Onsite)

About the role

Coforge is seeking a motivated Call Center Agent to provide inbound banking support to customers in Mexico. You will handle calls in both English and Spanish, delivering accurate information and ensuring a positive customer experience.

Key responsibilities

• Answer inbound customer calls professionally and courteously.
• Provide accurate details on banking products, services, and policies.
• Resolve inquiries on the first contact and avoid unnecessary transfers.
• Enter, update, and verify customer data in internal systems.
• Complete required documentation and request forms.
• Identify upselling and cross‑selling opportunities where appropriate.
• Suggest process improvements to boost productivity and satisfaction.
• Maintain confidentiality and adhere to internal policies.

Required profile

• Minimum of 1 year experience in customer service or a call‑center environment.
• B2 level English proficiency (mandatory) and fluency in Spanish.
• High school diploma or equivalent.
• Strong verbal communication and professional telephone etiquette.
• Ability to work in a fast‑paced onsite environment, Monday to Saturday, 6:00 AM‑4:00 PM.

Required skills

• Basic computer proficiency for data entry and call tracking.