Customer Service Analyst

About the role

The Customer Service Analyst will be the primary point of contact for our LATAM clients, ensuring they receive attentive, real‑time support throughout their journey. You will help maintain strong relationships by addressing inquiries and resolving issues with empathy and efficiency.

Key responsibilities

• Provide personalized support via email, chat, and phone for clients across the LATAM region.
• Act as the first point of contact in the after‑sales process, handling questions and troubleshooting problems.
• Collaborate with internal support teams and serve as a liaison to external customers.
• Adapt quickly to evolving client needs and contribute to a consistently high‑quality customer experience.

Required profile

• Bachelor’s degree completed.
• At least 1 year of experience in customer service or call‑center environments.
• Experience in B2B settings is a plus.
• Advanced spoken and written English.
• Ability to multitask, communicate clearly, and perform under pressure.

Required skills

What we offer

• Positive and encouraging work environment.
• Dynamic company with growth opportunities aligned with your vision.
• Competitive compensation and benefits package.
• Hybrid work scheme.