Customer Service Assistant

UPS · Venustiano Carranza

Indefinido 🇬🇧 English

Job description

About the role

The Customer Service Assistant provides excellent service to UPS customers, supporting multiple internal groups while ensuring timely and accurate handling of requests. This role documents customer concerns, investigates issues, and follows each case through to resolution.

Key responsibilities

Deliver high‑quality customer service across various channels.
Document incoming customer inquiries and track case progress.
Investigate issues, gather evidence, and resolve cases efficiently.
Support multiple internal teams by completing project‑related tasks.
Perform additional duties as assigned by supervisors.

Required profile

Strong communication skills in Spanish and English.
Attention to detail and ability to follow procedures.
Ability to work independently and as part of a team.

Required skills

Questions fréquentes

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Le contrat proposé est un Indefinido basé à Venustiano Carranza.

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Published 3 months ago

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