Customer Service Representative - Frick Parts

About the role

Johnson Controls is looking for a Customer Service Representative for its Frick Parts business. The role covers complex customer orders, inquiries and complaints related to technical products and services, while building strong relationships with clients and internal teams and ensuring delivery excellence.

Key responsibilities

• Manage customer orders efficiently so they comply with company policies and are fulfilled smoothly, removing obstacles and streamlining processes to prioritise customer satisfaction.
• Work closely with sales and supply chain teams to solve order-related issues.
• Provide expert technical support and resolve customer inquiries using problem-solving skills.
• Maintain detailed records of all service interactions and transactions.

Required profile

• University degree or equivalent combination of education and experience (at least 1 year for graduates or 6 years with a 2-year degree).
• Extensive customer service experience, especially with technical products or services.
• Excellent English communication skills; other languages are an advantage.
• Strong organisational skills and ability to handle several tasks at once.

Required skills

• Proficiency in MS Office.
• Familiarity with CRM systems or similar tools.

What we offer

• A comprehensive benefits package.
• Opportunities for professional development and growth.
• A supportive and inclusive workplace culture.
• Meaningful projects with a global impact.