Customer Specialist – Sustainable Beauty Partner Program

About the role

As a Customer Specialist you will be the main point of contact for salons and distributors participating in Boldr’s Sustainable Beauty Partner rewards program. You will provide personalized, high‑touch support to a portfolio of roughly 4,000 salons and 20 distributors across the US and Canada.

Key responsibilities

• Interact with customers to deliver accurate, courteous, and empathetic assistance.
• Independently resolve account, order, and program inquiries, applying proactive judgment.
• Provide white‑glove, VIP‑level support with tailored written communication.
• Track and prioritize issues, ensuring proper documentation and timely escalation of complex cases.
• Support the returns process, updating account records as needed.
• Manage partner redemption opportunities, track status, and ensure timely completion.
• Build and maintain Excel‑based reports for redemption tracking and program performance.

Required profile

• Impact‑driven and passionate about Boldr’s purpose and values.
• Strong independent critical thinking and problem‑solving abilities.
• Excellent written communication with a focus on empathy and professionalism.
• Ability to give 110% effort, share talents, and champion curiosity, dynamism, and authenticity.

Required skills

• Excel

What we offer

• Opportunity to contribute to a global B‑Corp focused on meaningful work.
• Collaborative environment with a diverse, purpose‑driven team.