Customer Support Associate I

About the role

Arrow Electronics is hiring a Customer Support Associate I for its Guadalajara offices in Tlaquepaque, Mexico. The role contributes individually and as part of a team to a great customer experience by managing light manufacturing orders end to end, from quote to invoice.

Key responsibilities

• Provide internal and external customer service and sales support to the Inside Sales Team and customer engagements.
• Assist sales with quote-to-order activities and manage post-order-to-invoice tasks such as order entry, maintenance of value-added orders and backlog management.
• Work with the asset team and portals to expedite factory purchase orders and manage inbound customer orders (PDF, email, Microsoft Office).
• Submit supplier requirements for value-added, non-cancellable non-returnable and customer-owned parts, and help maintain contract pricing.
• Support sales with direct customer contact, coordinate reports and act as first point of escalation after expediting.
• Process orders, resolve issues, handle RMAs, initiate corrective action requests and field quality requests, and fix post-delivery problems such as wrong carrier, packaging or shipping account.

Required profile

• 1+ year of related experience; industry experience in a similar field preferred.
• Experience supporting sales efforts.
• Fluent English communication skills and a teamwork-oriented approach.

Required skills

• Familiarity with ERP systems.
• Familiarity with quoting, RMA and expediting processes.
• Intermediate Microsoft Excel.

What we offer

• Hybrid arrangement: 3 days in the office, 2 days working from home.
• Monthly pay of 15,650 to 18,000 MXN, with a 30-day Christmas bonus, 40% vacation premium and 12 vacation days plus 2 floating days.
• Vision and dental assistance, life insurance and healthcare insurance.
• Food and restaurant vouchers, a savings fund and growth opportunities.