Customer Support Specialist

About the role

This temporary position supports customers in the industrial and manufacturing sector, handling inquiries and resolving issues to maintain high service standards. You will work closely with internal teams to ensure smooth operations.

Key responsibilities

• Respond to customer inquiries via phone, email, or other channels.
• Provide accurate information about products and services.
• Resolve issues promptly and professionally.
• Maintain detailed records of all interactions.
• Collaborate with other departments to address concerns.
• Identify opportunities to improve satisfaction and suggest solutions.
• Assist with order processing and delivery timelines.
• Support team targets and service level goals.

Required profile

• Experience in a customer service or support role, preferably within industrial or manufacturing.
• Strong communication and problem‑solving abilities.
• Attention to detail and ability to multitask.
• Customer‑focused mindset with a commitment to high‑quality service.

Required skills

What we offer

• Hourly pay of £15‑£16, dependent on experience.
• Flexible temporary contract.
• Opportunity to work in the industrial and manufacturing sector in Mexico.