Front Office Manager

About the role

The Standard, Mexico City is looking for a Front Office Manager to shape the guest experience and bring the brand’s "Anything but Standard" ethos to life. You will be the heartbeat of the lobby, ensuring every arrival and departure feels memorable and effortless.

Key responsibilities

• Lead, inspire and develop a dynamic front office team that delivers bold, personalized service.
• Own the guest journey at arrival and departure, balancing efficiency with personality.
• Oversee daily front office operations, including reception and guest services.
• Anticipate guest needs, resolve challenges creatively, and turn problems into stories worth telling.
• Collaborate with other departments to ensure a cohesive and elevated guest experience.

Required profile

• 2–5 years of experience in front office operations, preferably in a lifestyle or luxury hotel environment.
• Strong understanding of front office processes, guest experience standards, and service excellence.
• Fluent in Spanish and English with excellent communication and leadership abilities.
• Calm, solutions‑driven mindset and a hands‑on, lead‑by‑example approach.
• Attention to detail and an instinct for creating memorable guest moments.

Required skills

• Proficiency with property management systems such as Opera and Protel.