Housekeeping Manager - Opening Mama Shelter Mexico City

About the role

Mama Shelter is opening its first hotel in Mexico City, in the La Roma district, and is looking for a Housekeeping Manager. The role is responsible for the quality of housekeeping in the rooms and common areas, with the goal of keeping the property clean and hygienic so guests have a perfect experience.

Key responsibilities

• Ensure the quality of maintenance in the rooms and common areas
• Act as the direct link between the hotel and the cleaning subcontractor, controlling the work done and ensuring the cleaning contract is applied correctly
• Coordinate with internal and external services
• Manage orders for laundry and non-consumables such as hospitality products and room equipment
• Monitor malfunctions, guest comments and complaints

Required profile

• Strong communication skills, acting as an intermediary between management and the subcontractor
• Anticipation and organisation, with excellent cost control, cost analysis and productivity optimisation
• Good relationships with suppliers and service providers
• Rigorous and honest, with attention to lost items
• Team player who enjoys working alongside colleagues and other departments
• Ability to motivate a team, including through briefings
• Discretion and confidentiality

Required skills

• Natural authority and a sense of aesthetics
• Knowledge of Opera Cloud (listed as an advantage)

The process starts with a telephone interview with HR, followed by an on-site meeting at the hotel.