IT Support Technician

About the role

We are looking for a proactive IT Support Technician to join our growing team in León, Mexico. This hybrid position supports both internal staff and external workforce professionals, ensuring technology runs smoothly in a fast‑paced, global environment.

Key responsibilities

• Provide technical support to internal team members and external professionals.
• Troubleshoot hardware, software, connectivity, and user access issues.
• Assist with user onboarding, device setup, and technical configurations.
• Support business systems, applications, and productivity tools.
• Manage and respond to support tickets promptly, documenting all activities.
• Diagnose root causes, implement solutions, and communicate updates clearly.
• Escalate complex problems when necessary while maintaining ownership of the user experience.
• Contribute to process improvements and a positive support experience.

Required profile

• Strong troubleshooting abilities and accountability.
• Excellent written and verbal English communication skills.
• Ability to work independently as an independent contractor.
• Based in or near León, Mexico, and available during EST business hours.

Required skills

• Windows 11 operating system.
• Microsoft Teams and Office 365.
• Hardware troubleshooting.
• Software troubleshooting.
• Network connectivity troubleshooting.
• User access management.

What we offer

• Competitive hourly rate paid in USD (negotiable based on experience).
• Hybrid work arrangement.
• Opportunity to impact an international organization.
• Collaboration with teams across multiple locations.