IT Systems Engineer – Hybrid (Guadalajara)

About the role

The IT Systems Engineer will join the fast‑growing IT team at Clari + Salesloft in Guadalajara. In this hybrid role you will design, implement and maintain identity, access and device management solutions that keep the company’s digital environment secure and efficient.

Key responsibilities

• Support administration of the IAM stack, including Okta (SSO, MFA, provisioning/deprovisioning) and complex identity workflows.
• Administer core collaboration platforms – Google Workspace, Slack, Zoom – handling user management, configuration and integrations.
• Manage endpoint management for macOS and Windows fleets using MDM tools such as Jamf and Intune, covering enrollment, configuration profiles, patching and compliance.
• Oversee the full lifecycle of SaaS applications, from onboarding and configuration to decommission, in partnership with business stakeholders.
• Contribute to automation initiatives that reduce manual effort in provisioning, access reviews and license management.
• Serve as technical escalation point for the Helpdesk, resolving advanced issues related to access, devices and applications.
• Create and maintain IT documentation, SOPs and runbooks, and identify gaps in processes or tooling for improvement.

Required profile

• Proven experience in IT systems engineering or a similar role.
• Ability to work independently in a hybrid environment and collaborate with cross‑functional teams.
• Strong problem‑solving mindset with a bias toward action and results.
• Excellent communication skills to translate technical concepts for non‑technical stakeholders.

Required skills

• Okta (SSO, MFA, provisioning)
• Google Workspace administration
• Slack administration
• Zoom administration
• Jamf (macOS MDM)
• Microsoft Intune (Windows MDM)
• macOS and Windows operating systems
• SaaS application lifecycle management
• Automation scripting for provisioning and access reviews