Key Account Manager – Pure Players eCommerce

About the role

This position leads the growth of our eCommerce business on major pure‑player marketplaces such as Amazon and Mercado Libre. You will shape commercial strategy, drive promotional planning and ensure flawless operational execution to meet ambitious sales targets.

Key responsibilities

• Define and implement the eCommerce strategy for Amazon and Mercado Libre in line with company objectives.
• Deliver net sales growth through Joint Business Plans, portfolio prioritisation and key commercial initiatives.
• Plan and execute high‑traffic events (e.g., Prime Day, Hot Sale, Buen Fin) to maximise sell‑out performance.
• Negotiate assortment, pricing, promotions and commercial conditions with marketplace partners.
• Own P&L levers – pricing, promotional spend and trade efficiency – to protect profitability.
• Monitor performance metrics (sell‑out, ROI, margins, conversion, traffic) and act on insights.
• Maintain high service levels: product availability, fill‑rate and stock health.
• Collaborate with supply‑chain, logistics, customer service and marketing teams to resolve operational issues.
• Optimise digital shelf through high‑quality content, A+ implementation and marketplace SEO.
• Lead media planning with agencies to improve ROAS and overall efficiency.
• Build and maintain dashboards that provide KPI visibility and actionable insights.
• Drive continuous improvement via test‑and‑learn initiatives across pricing, promotions, media and content.

Required profile

• Bachelor’s degree in Business Administration, Marketing or a related field.
• Proven experience in eCommerce, sales or key‑account management, specifically with Amazon and Mercado Libre.
• Strong commercial and negotiation capabilities with a solid understanding of P&L drivers.
• Excellent analytical and problem‑solving skills.

Required skills

• Amazon Marketplace expertise
• Mercado Libre platform expertise
• eCommerce strategy development
• Data analysis and performance tracking
• Digital shelf optimisation (content, A+ and SEO)