Operations Coordinator – French Required

About the role

The Operations Coordinator will support the planning and execution of educational travel tours, working closely with suppliers and the Director of Operations for a specific region. This role ensures smooth logistics, cost control, and high‑quality service delivery for our students and tour leaders.

Key responsibilities

• Manage supplier bookings and maintain accurate records.
• Research and onboard new suppliers for existing and upcoming destinations.
• Coordinate with sales representatives and product specialists to review itinerary progress and address questions.
• Follow up with suppliers after tours to resolve any issues identified in client or tour‑leader evaluations.
• Process invoices, money requests, and credit adjustments; forward all documentation to accounting.
• Assist the Operations team with on‑road issues and provide operational support to Tour Directors.
• Participate in destination workshops to strengthen relationships with current and potential suppliers.

Required profile

• Advanced proficiency in written and spoken French.
• Advanced proficiency in written and spoken English.
• Extensive experience in the educational travel or related industry with a proven track record.
• Exceptional multitasking ability and strong collaborative teamwork skills.
• Advanced expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Required skills

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

What we offer

• Fun, driven work environment.
• Comprehensive medical, dental, vision, life, AD&D, accident, critical illness, and disability insurance.
• 10% of gross salary as food stamps.
• 1 paid volunteer day and 25 PTO days to start (accruing up to 28 over three years), plus 4 mental‑health days and 5 bereavement days.
• Statutory holidays under Mexican Federal Labor Law.
• Annual tuition reimbursement up to $5,250.