Operations Manager – Last Mile Operations

About the role

Amazon is seeking an Operations Manager to lead a high‑volume Delivery Station responsible for the last‑mile delivery of over 30,000 packages daily. You will oversee on‑the‑road execution, manage relationships with Delivery Service Partners (DSPs), and ensure safe, on‑time delivery to customers.

Key responsibilities

• Manage day‑to‑day operations of a 24/7 Delivery Station, handling rising volume and complexity.
• Maintain and grow relationships with multiple DSPs and on‑road drivers.
• Drive operational metrics, present performance data to senior leadership, and close gaps between goals and results.
• Hire, develop, and retain talent, creating a talent plan covering acquisition, performance, learning, succession, and engagement.
• Collaborate with Transport & Sortation, Finance, Loss Prevention, IT, HR, ACES, and Engineering partners.
• Lead a team of 7 managers and over 100 associates, fostering a culture of safety and continuous improvement.

Required profile

• Proven experience leading large, fast‑paced logistics or delivery operations.
• Strong ability to set workflows, SLAs, and operational excellence mechanisms.
• Excellent problem‑solving skills and business acumen to translate customer needs into operational solutions.
• Demonstrated talent development and people‑management capabilities.

Required skills