Principal Quality Technician

About the role

The Principal Quality Technician will support the quality function at Johnson & Johnson's plant in Ciudad Juarez, ensuring that manufacturing processes meet the highest standards of safety, compliance, and performance. This role involves training staff, handling non‑conformities, and contributing to continuous improvement initiatives.

Key responsibilities

• Train associates and coworkers on manufacturing processes, system applications, measuring equipment, and customer complaint handling.
• Perform verifications of finished activities resulting from non‑conformities and may conduct product release activities.
• Assist investigations for non‑conformities, audit observations, CAPA actions, and related quality issues.
• Analyze customer complaints and generate data‑driven reports on quality metrics and plant initiatives.
• Maintain consumables inventories and ensure proper record‑keeping according to the Records Retention Schedule.
• Update and provide information on quality records for the plant’s quality systems.
• Serve as a database administrator for the department when required.
• Participate in the development and improvement of quality systems and processes.

Required profile

• Experience in quality assurance or quality control within a manufacturing environment.
• Ability to train and mentor team members on technical processes.
• Strong analytical skills for data collection, analysis, and reporting.
• Familiarity with handling non‑conformities, CAPA, and audit observations.
• Attention to detail in maintaining records and inventories.

Required skills

• Not specified in the posting